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The Confidentiality policy regarding the processing of personal data

Your personal data are processed by VELSTAND ONLINE SRL in full accordance to the EU Regulations 2016/679 („General data protection regulation” or „GDPR”), as well as any other legislation applicable on the Romanian territory. We wish to inform you about the way in which we collect, use, transfer and protect your personal data when you interact with us in connection to our products and services, inclusively, by means of our website.

We reserve the right to update and modify, periodically, this Confidentiality policy, in order to show any changes of the way in which we process your personal data or any changes of the legal requirements. In case of such changes we will display on our website the modified version of the Confidentiality policy, reason for which we ask you to periodically check the content of this Confidentiality policy.

Who are we and how you can contact us

VELSTAND ONLINE SRL, Romanian legal person, having the social address in Brasov, Str. Stadionului Nr. 8, 500064 Brasov – Romania under the registration number at the Trade Register J08/276/2016, VAT number: RO35619094 (hereinafter referred to as „VELSTAND ONLINE” or „us“). Within the sense of the legislation regarding the data protection, we are operator when we process your personal data.

You can ask for additional information regarding your data processing and we encourage you to contact the Velstand Online’s responsible for the data protection, at the e-mail address  or by post or express at the address Brasov, 8 Stadionului Str., 500064 Brasov – Romania  – with the mention for the attention of the Velstand Online’s responsible for the data protection.

 The types of personal data categories we process

 Generally, we collect your personal data directly from you, so you have control over the type of information you provide us. For example, we get information from you as follows:

When placing an order, you provide us with information such as the product you want, name and surname, delivery address, billing details, payment method, phone number, etc.

We can also collect and then process certain information about your behavior while visiting our website, to personalize your online experience and provide you with tailored offers for your profile. We invite you to find out more many details in this regard by consulting the section on the purposes of processing below.

On our website we can store and collect information in cookies and similar technologies, according to the Cookie Policy.

We do not collect or otherwise process sensitive data included in the General Data Protection Regulation in special categories of personal data. We also do not want to collect or process data of minors who are under the age of 18.

What are the purposes and grounds of data processing?

 We will use your personal data within the following purposes:

  1. In order to provide the Velstand Online services in your interest

To Provide VELSTAND ONLINE Services for Your Benefit

This general purpose may include, as appropriate, the following:

  1. a) Processing of orders, including taking over, validating, shipping and invoicing;
  2. b) To resolve cancellations or problems of any kind related to an order, to the goods or services purchased;
  3. c) returning the products according to the legal provisions;
  4. d) Reimbursement of the value of the products in accordance with the legal provisions;
  5. e) Provide support services, including providing answers to your questions about your orders or VELSTAND ONLINE goods or services or VELSTAND ONLINE partners.

The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between VELSTAND ONLINE and you. Certain processing underlying these purposes is also required by applicable law, including tax and accounting legislation.

  1. In order to enhance our services

We want to provide you, permanently, the best online experience. For that, we might collect and use certain information connected to your behaviour as Buyer.

The ground for these activities is our legitimate interest to run commercial activities, by always taking care that your fundamental rights and freedoms are not affected.

  1. For marketing purposes

We want to let you know about the best offers for the products/ services you’re interested about. Within this sense, we can send you any type of message (such as: e-mail/ SMS/ mobile phone/ mobile push/ web push etc.), containing general systematic information, information regarding products similar or complementary to the ones acquired by you, information regarding offers or advertising as well as other commercial messages such as market researches and opinion surveys and we can display customized recommendations on the website. In order to put at your disposal information of interest, we can use certain data regarding your behavior as buyer (for example, the viewed products) in order to create a profile for you. We always make sure that the processing is always made by observing your rights and freedoms and that the undertaken decisions based on these do not have legal effects upon you and they do not affect you similarly in a significant manner.

In most of the cases, we ground our marketing messages on your previous consent. You can change your mind and withdraw your consent, anytime, by:

  • Accessing the unsubscribe link within the messages you receive from us;
  • Contacting VELSTAND ONLINE by using the above written contact details.

In certain cases, we can ground our marketing activities on our legitimate interest to advertise and develop our commercial activity. In any situation, when we use information regarding you for our legitimate interest, we take care and we take all the necessary measures in order not to affect your fundamental rights and freedoms. Nevertheless, you can always request, by the above mentioned means, to stop processing your personal data within marketing purposes, followed by our observance of your request.

  1. In order to defend our legitimate interests

There can be situations in which we will use or deliver information in order to protect our commercial activity and rights. These may include:

  • Measures of protecting the website and its users in regard to the cyber attacks;
  • Measures of preventing and detecting the fraud attempts, including delivering certain information to the competent public authorities;
  • Measures of managing other different risks.

The main ground for these types of processing is our legitimate interest to defend our commercial activity, being understood that we make sure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.

We, also, in certain cases, ground the processing on legal provisions such as the obligation to assure the security of the goods and assets, required by the legislation applicable within this matter.

How long do we keep your personal data?

As a general rule, we will store your personal data during our collaboration. You can ask us anytime for the deletion of certain information and we will observe these requests, subject to the storage of certain information including after the termination of the collaboration, in the situations where the applicable legislation or our legitimate interests assert it.

To whom we deliver your personal data

When the case, we can deliver or provide access to some of your personal data to the following beneficiaries’ categories:

  • Providers of payment/ banking services;
  • Other companies with whom we can develop mutual market offers for our goods and services.

In case if we’ll have a legal obligation or if it is necessary to defend a legitimate right, we can also disclose certain personal data to certain public authorities.

We make sure that the access to your data by third parties as private law entities is made in accordance to the legal provisions regarding the data protection and the information confidentiality, based on the contracts concluded with them.

The countries where we transfer your personal data

 We currently store and process your personal data on the Romanian territory.

How we protect the safety of your personal data

We submit to assure the safety of the personal data by implementing proper technical and organizational measures, according to the standards of the industry.

The delivery of your personal data is made by using the last generation encryption algorithms and we store them on secured servers, by assuring in the same time the redundancy of the data.

Despite the measures taken to protect your personal data, we remind you that the delivery of information by means of Internet, generally, or by means of other public networks, is not fully safe because there is always the risk that the data might be seen and used by unauthorized third parties. We cannot be responsible for such vulnerabilities of systems that are not under our control.

What are your rights

The general regulation regarding the data protection will admit a series of rights regarding your personal data. You can require the access to your data, the adjustment of any errors from our files and/ or you can set against the processing of your personal data. Also, you can exercise your right to submit a claim to the competent monitoring authority or to file a lawsuit. Depending on the case, you can also benefit of the right to claim the clearing of your personal data, the right to restrain the processing of your data and the right to data portability.

More information about each of these rights is shown below. In order to exercise your rights, you can contact us by using the above- mentioned contact details. We ask you to keep in mind the following aspects if you wish to exercise these rights:

Identity. We take seriously the confidentiality of all the registrations that include personal data. Due to this reason, we ask you to send us your requests regarding such registrations by using a valid e-mail address, by reserving our right to check your identity by requiring the additional information that has as purpose the confirmation of you identity.

Fees. We will not require a fee in order to exercise any right related to your personal data, except for the case in which your request to access information is groundless, repetitive or abusive, case in which we will levy a reasonable sum under these circumstances. We will inform you about any applied fees before settling your request.

Response time. We intend to answer any valid requests within maximum one month, except for the case in which this thing is extremely difficult or if you have submitted several claims, case in which we will answer within maximum two months. We will announce you if we will need more than one month. We might ask you if you can tell us precisely what you want to receive or what are your concerns. This thing will help us to answer faster or to shorten the response time for your request.

Third party rights. We do not have to take up a request if it might affect negatively the rights and freedoms of other targeted persons.


You can ask us for:

  • A confirmation if we will process your personal data;
  • To put at your disposal a copy of these data;
  • To provide you other information about your personal data, such as the data we use, the purpose of their use;
  • To whom we disclose them, if we transfer them abroad and how we protect them, how long we store them, what are your rights;
  • How you can submit a claim, where from we got your data, in case if the information was not already provided to you by this notice.


  • You can ask us to rectify or to fill in your inaccurate or incomplete personal data
  • It is possible to try to check the trustworthiness of the data before their rectification

Data collection

You can ask us for the deletion of your personal data but only in case if:

  • These are not necessary anymore within the purposes for which they were collected;
  • You have withdrawn your consent (in case if the data processing is based on consent);
  • You claim a legal right to set against;
  • They were illegally processed;
  • We have a legal obligation within this sense.

At the end of data processing and deletion, you will receive within the legal period of time a confirmation regarding the cease of the processing and the deletion of the processed data.

In case if you want to exercise your above written rights, please contact us at the e-mail address:

 We do not have the obligation to observe your request regarding the deletion of your personal data in case if the processing of your personal data is necessary:

  • In order to observe a legal obligation;
  • In order to ascertain, exercise or defend a right in front of a court.

There are certain other circumstances under which we are not obliged to observe your request to delete the data, though these two are the most plausible circumstances under which we could deny you this request.

Data processing restrainment

You can ask us to restrain the processing of the personal data, but only if:

  • Their accuracy is disputed (see the rectification section) in order to allow us to check;
  • The processing is illegal but you do not wish the deletion of the data;
  • These are not necessary anymore within the purposes of their collection but you need them in order to admit, exercise or defend a right in front of a court;
  • You exercised the right to set against and the process of verifying if our rights prevail is pending;

We can continue to use your personal data after receiving a restrainment request, case in which:

  • We have your consent;
  • To admit, exercise or defend a right in front of a court;
  • To defend the rights of Velstand Online or of any other legal or natural person

Data portability

You can ask us to provide you the personal data in a technical form, currently used and that can be read automatically or you can ask for it to be directly transferred to another data operator but in each of the cases, only if:

  • The processing is based on your consent or on the conclusion or execution of a contract with you;
  • The processing is made by automatic means.


You can set against, any time, based on grounds related to your specific situation, to the processing of your personal data based on our legitimate interest, case in which you think that your fundamental rights and freedoms prevail over this interest.

Also, you can set anytime against the processing of your data within a direct marketing purpose, without invoking any ground, case in which we will terminate as soon as possible this processing.

Undertaking automatic decisions

The existence of certain automatic decisions, including the profiling, the logic behind these processes and the consequences for the targeted person is strictly a part of statistics. You can ask for stop representing the object of a decision based exclusively on the automatic processing but only if the respective decision:

  • Incurs legal effects upon you;
  • Affects you similarly and significantly.

This right does not apply in case if the undertaken decision following the automatic decision making process:

  • Is necessary to us in order to conclude or perform a contract with you;
  • Is lawfully authorized and there are guarantees in connection to your rights and freedoms;
  • Is based on your express consent.


You have the right to submit a claim to the monitoring authority regarding the processing of your personal data. In Romania, the contact data of the authority for the monitoring of the data protection are the following:

  • National Authority for the Monitoring of Personal Data Processing

28-30 Bd. G-ral. Gheorghe Magheru, District 1, postal code 010336, Bucharest, Romania

Telephone: +40.318.059.211 or +40.318.059.212;


Notwithstanding your right to contact any time the monitoring authority, we ask you to contact us previously and we promise that we will take all the necessary measures to settle amiably any issue.

*We remind you the fact that you can contact anytime the person liable for the data protection from VELSTAND ONLINE by sending your request by e-mail: –  with the mention for the attention of the VELSTAND ONLINE responsible for the data protection.


We thank you for using our website!

This website is managed by VELSTAND ONLINE SRL

 What is a cookie?

You have probably encountered sometimes references to Internet cookies, browser cookies or HTTP cookies. Actually, these are several names for only one technology, simply called cookie.
Technically, a cookie means a small- dimension text file (i.e., letters and numbers), which will be stored on the computer, mobile phone or other devices of a user, wherefrom a website is accessed. A cookie is made of two parts: the name and its content (value).

How do we use the cookies?

Like most of the internet sites, also uses cookies. There are multiple purposes:

  • From the enhancement and customization of your surfing experience to the storage of some of your preferences or data;
  • Setting the internet surfing language; –
  • Storage of the authentication information in order not to register each time you access the site;
  • Protecting both your and our system’s safety or for statistics issuing

Further, some cookies give us important clues about the manner in which the visitors use our website, fact that allows us to make it more suitable for their needs. Other cookies allow us inclusively to quantify how many users are accessing our website in a given period of time. Because transparency is a key- value for the company Velstand Online, we’ll provide you below details about the cookies from this site and the options you have regarding their activation or deactivation. We ask you to take in consideration that, similar to other websites, our website is based too on this technology in order to run under optimum conditions; if you opt for their non- performance, the quality of your surfing experience might be affected.

Why are cookies useful?

With the help of the cookies, the websites keep information about the visit of the users, such as: favorite language, user name and password (for example, in order to spare the user to register for each visit of the website), the type of device (computer, mobile phone) used to access the website. The cookies allow the simplification of the website surfing experience and the owners of the websites have the possibility to provide more relevant information to the users, regulated to their needs. Practically, the cookies help to the efficient performance of the Internet and have as result the friendly and customized surfing experience of each user. Without them, the Internet websites would be even more unpractical and would run with difficulty. Further, the cookies help the owners of the websites to improve them continuously. Cookies can get important information about the way in which a website is used by its users, which are the most visited pages so that they will be able to provide them an even better surfing experience.

How do we classify cookies?

Depending on the clearing manner, there are:

  • cookies that are deleted immediately after you close the Internet browser
    (also called session cookies), but also
  • cookies that are stored on your device within the aim of being used inclusively for your following visits of the website (these are also called „persistent cookies” even though, despite of their name, they do expire after a certain period of time). The persistent cookies reactivate only when you visit again the site that deployed them on your device. Depending on the person that deploys them on your device, there are proper cookies (that us, the owners of the website deploy them on your device) or cookies deployed by other parties (also called third party cookies).

What is the lifetime of a cookie?

The cookies lifetime vary from case to case, depending on its scope. As we mentioned above, some cookies are used only for one navigation session and others remain for a certain period of time after you leave the website. No matter of the used type of cookies, you can choose anytime to delete or deactivate them.

Are cookies dangerous for my device?

Cookies are harmless. They do not contain programs, viruses or other malware infections and cannot access the information from the user’s device. Because the cookies are installed by requesting an Internet browser (specifically, its web server), only the web server that sent them can access them again when the user comes back to the website related to that web server. It is true that cookies can also be used for malicious purposes, as a type of spyware. Because of that, many antispyware products flag cookies for disposal purposes during the antivirus/ anti- spyware’s disposal/ scan procedures. In general, the browsers have confidentiality settings that provide different levels of cookie acceptance, expiration time and automatic disposal after a user has visited a particular website.

What is the connection between the cookies and my personal data?

Some cookies collect anonymous information, which do not disclose anything about you. Others collect information that can identify you- for example, the IP address.

Does the site use cookies?

Usually, every site uses cookies. Most probably, without them, the Internet would not be the one it is nowadays. The website uses proper and third parties cookies in order to provide the users an enhanced navigation experience and pleasant and useful services adjusted to their proper needs.

Within which purposes does the site use cookies?

On the site, we use cookies for several specific purposes. For example:
To improve and maintain the architecture of the site;

  1. To improve the safety parameters of the site;
  2. To take in consideration your preferences, that you have displayed in the previous navigation sessions, by customizing your experience;
  3. To solve the problems that you might have when accessing it;
  4. For advertisement;
  5. To run the data analysis and monitor the use trends.

On this site, one may find our cookies as well as cookies from third parties.

Our cookies

 In most cases, the cookies do not register information related to a person whom we have identified or we are able to identify. This means that those cookies will not storage your personal data therefore your identity will remain anonymous.

Third party cookies

 There are cases when certain parts of other websites may appear on our website. For example, a like button from Facebook or a Youtube video– nowadays, these options can be found on almost every site. When these elements appear on our website it means that we have allowed to the companies that own the respective platforms to deploy cookies on it. We allow a certain number of cookies from third parties on our site but the access is not allowed to everyone. The cookies from third parties are mostly used for providing you a useful experience and to run statistics about the number of visitors and the way in which they use our site. For example, the like or share buttons from websites can allow the social networks to deploy cookies on the website. Because these cookies from third parties and the information they might collect are not under our control, we ask you to see the policy of those providers for more information. Because we speak about sites that are managed by other persons, the cookies that allow the deployment of their content on our site come from their operators not ours. It is possible that third parties might use cookies within their own purposes.

Can I deactivate cookies?

Yes, it is possible. It is possible to set from the browser’s settings that the cookies are no longer accepted. Also, the browser can be set so that it may accept cookies only from certain websites. Currently, all the modern browsers provide the possibility to change the settings of the cookies. For more details and assistance regarding this issue, access your browser’s „help” option. Attention! Blocking the cookie modules can lead to the inaccurate display of certain web pages.

You want to find out more about cookies?

If you want to find out more information about cookies, in general, a useful source is the website
If you want to find more about our cookies related to this site (proper cookies), you can contact us at the above contact details.
If you want to find more about the cookies from third parties, deployed on this site, we ask you to see the above section or, if the case, to contact the entities that own those respective cookies.


How can you contact us?

If you have any comments, suggestions, questions or concerns regarding the cookies from this site, we are at your disposal. You can contact us by e-mail at:

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